Privacy Policy

Last updated: January 10, 2026

This Privacy Policy describes how SHAPECY (referred to as "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://www.shapecy.com (the "Site") or otherwise communicate with us (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational needs, or legal and regulatory requirements. We will post the revised policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

2. Information We Collect

To provide you with the exceptional SHAPECY experience, we collect personal information from various sources. The types of information we collect depend on how you interact with us.

A. Information You Provide Directly

  • Contact Details: Name, billing address, shipping address, email address, and phone number.

  • Account Information: Username, password, and security-related details.

  • Order Information: Details about what you purchase, payment confirmation, and transaction history.

  • Customer Support Data: Information you choose to share when contacting us via email, chat, or forms.

  • Communications (SMS & Email):

    • If you provide your phone number, we may send transactional or promotional SMS messages (only if you opt-in). Your phone number will never be shared or sold to third parties for their marketing purposes.

    • If you provide your email, we may send order updates or marketing newsletters (only if you opt-in). Your email address will never be shared or sold to third parties for their marketing purposes.

B. Information Collected Automatically

When you visit our Site, we automatically collect "Usage Data" to improve our store's performance. This may include:

  • Device information (mobile/desktop, OS version).

  • Browser type and IP address.

  • Interaction data (pages viewed, time spent, items in cart) via Cookies and pixels.

C. Information from Third Parties

We may receive information from partners who support our business, such as:

  • eCommerce Platforms: (e.g., Shopify) to power our online store.

  • Payment Processors: To securely process your payments (we do not store your full credit card details).

  • Advertising Partners: To measure the effectiveness of our marketing campaigns.

3. How We Use Your Information

We use your personal information to deliver our products and improve our services, specifically to:

  • Provide Services: Process payments, fulfill orders, arrange shipping, and handle returns/exchanges.

  • Communicate: Send order confirmations, shipping updates, and customer support responses.

  • Marketing: Send you exclusive offers, new arrival alerts, and promotions (you can unsubscribe at any time).

  • Security: Detect and prevent fraud, unauthorized transactions, or malicious activity.

  • Improvement: Analyze shopping behaviors to optimize our website and product offerings.

4. Cookies

We use Cookies to enhance your browsing experience, remember your preferences (like keeping items in your cart), and understand how you use our Site. You can choose to disable Cookies through your browser settings, though this may affect some website functionalities.

5. Disclosure of Personal Information

We respect your privacy. We only share your information with trusted third parties necessary to run our business, such as:

  • Service providers (shipping carriers, payment gateways).

  • Professional advisors or legal authorities (only when required by law to comply with regulations or protect our rights).

6. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal data.

7. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately for deletion.

8. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information. If you wish to exercise these rights, please contact us using the details below.

9. Contact Us

If you have any questions about this Privacy Policy, or if you would like to make a complaint or exercise your rights, please contact us at:

Email: help@shapecy.com